Privacy policy

This Privacy Policy applies to the website, and all related Moleac / NeuroAiD / NurAiD websites owned and operated by Moleac Pte Ltd, including the website.

The CognivAiD website contains links to other sites. Once you leave the CognivAiD website and enter another website (whether through a service, or content link), be aware that Moleac is not responsible for the privacy practices of these other sites. We encourage you to look for and review the privacy statements of each and every website that you visit through a link on CognivAiD website.

We hope that reading our Privacy Policy helps you understand how we manage your information.

If you limit yourself to reading the content on our website, the only information we collect will be Non-Personal Information through the use of Cookies or Web Beacons. These are typically used to build statistics on website usage and improve our website over time.

1. non-personal information we collect about you

1.1 Cookies

We collect Non-Personal Information about your use of our website through the use of Cookies. Every computer that accesses a CognivAiD website is assigned a different Cookie by CognivAiD. Moleac cookies store tracking codes to enable our system to locate information from past visits to the CognivAiD website, but do not contain information that identifies you personally. The information collected by Cookies (i) allows us to statistically monitor how many people are using our website, (ii) how many people open our emails, and (iii) for what purposes these actions are being taken. This information is analyzed by our team in order to improve our website, the quality of the information we present and the general experience of visitors.

Cookies are also used as navigation aids and as session timers.

2. personally identifiable information we collect about you

2.1 Enquiry Form

We collect Personally Identifiable Information, like your contact number and email address, that you provide to us at different points such as when you contact us through our enquiry page. We use the Personally Identifiable Information that you submit to provide you with value-added services which may include: responding to your questions, providing you with the services you request, sending you emails with relevant information and newsletters, and informing you of material changes to this Privacy Policy.

2.2 Suggestions You Make to CognivAiD

This Privacy Policy does not apply to any content, business information, ideas, concepts or inventions that you may elect send to CognivAiD by email or post anywhere on the CognivAiD social media sites (such as YouTube, Facebook, Twitter). If you want to keep content or business information, ideas, concepts or inventions private or proprietary, do not send them in an email to CognivAiD or post on CognivAiD social media sites.

2.3 Aggregate Data

Aggregate Data Moleac may combine any information you provide with information from other users to create Aggregate Data to display on the CognivAiD website. This information may also be disclosed to third parties. Aggregate data does not contain any information that could be used to contact you, identify you, or associate any health condition with you personally.

3. how cognivaid handles privacy and security internally

Here are some of the security procedures that Moleac uses to protect your privacy:

  • Uses firewalls to protect information held in our servers.
  • Limits the number of Moleac employees who have potential access to your Personally Identifiable Information.
  • Limits access to Personally Identifiable Information to authorized users.

Despite Moleac’s efforts to protect your Personally Identifiable Information, there is always some risk that an unauthorized third party may find a way around our security systems or that transmissions of your information over the Internet may be intercepted.

Moleac may disclose personal information as follows: We may release Personally Identifiable  Information to third parties: (1) to comply with valid legal requirements such as a law, regulation, search warrant, subpoena or court order; (2) in response to a physical threat to you or others, to protect property or to defend or assert legal rights, or (3) in connection with a transaction or proceeding involving the transfer of all of part of our business relating to the information, or involving the transfer of control of those assets involved in such business. In the event that we are legally compelled to disclose your Personally Identifiable Information to a third party, we will attempt to notify you unless doing so would violate the law or court order. In addition, we may disclose Personal Information as described below.

3.1 Disclosure to CognivAiD Staff

CognivAiD staff and moderators sometimes have limited access to your Personally Identifiable Information in the course of providing products or services to you and other members, to troubleshoot problems or resolve complaints. Access to your Personally Identifiable Information is limited to the information reasonably necessary for the employee to perform the function needed to resolve the issue or to improve the service.

3.2 Disclosure to CognivAiD Operations and Maintenance Contractors

Moleac operations and maintenance contractors sometimes have limited access to your Personally Identifiable Information in the course of providing products or services to Moleac. These contractors include vendors and suppliers that provide us with technology, services, and/or content for the operation and maintenance of our website. Access to your Personally Identifiable Information by these contractors is limited to the information reasonably necessary for the contractor to perform its limited function for Moleac.

3.3 Disclosure of Aggregate Information

Moleac may provide Aggregate Information to third parties. For example, we might inform third parties regarding the number of users of our website and the activities they conduct while on our website.

3.4 Storage Duration

The Personal Data we collect is stored so long as the data is still required for the purposes mentioned above.



4. concerns on privacy and contacting cognivaid

4.1 Updating/Removing Your Personally Identifiable Information

If you would like to request to update or remove your Personally Identifiable Information, please contact us via our Enquiry Form. We will forward your request to the appropriate internal Moleac department(s) for a response or resolution.

You may also mail your enquiries to:

Moleac Pte Ltd

Helios #09-08,

11 Biopolis Way

Singapore 138667

4.2 Other Concerns on Privacy

If you have any other concerns on privacy, please contact us via the same methods stated in Clause 4.1. of this Privacy Policy.

5. changes to this privacy policy

Personally Identifiable Information – We will inform users of a material change to the Privacy Policy, which means a change that expands the permissible uses or disclosures of Personally Identifiable Information allowed by the prior version of the Privacy Policy. Your continued use of the CognivAiD website will be subject to the revised Privacy Policy. You may of course choose to Opt-out of continuing to use the CognivAiD website. Please exit the website immediately if you do not agree to the terms of this Privacy Policy or any revised policy. Moleac reserves the right to discontinue or limit functionality in all its products.

Non-Significant Changes – Moleac may make non-significant changes to the Privacy Policy that do not affect Personally Identifiable Information. For these instances, Moleac may not notify you of such non-significant changes.

If we decide to change our privacy policy, we will post those changes to this privacy statement and other places appropriate throughout our website so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you by email.